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Help Desk Specialist

White Sands Missile Range, NM · Information Technology
Direct hire.  This is not a temp to perm or temp opening.  Seeking Help Desk/Service Desk Administrator.  Must be US Citizen with ability to attain interim Secret clearance. Salaried job with full benefits up to $45,000...but will depend on experience.  Relocation available.  Remote job but must be local to White Sands, NM area 88002.  Must have Security+ cert prior to start.

As part of an enterprise application Team (approx. 60 members), perform the following functions:
  • Deliver technical customer support over the phone, email, or at desk side. Identify, evaluate and solve end-user workstation/printer problems;
  • Provide Help Desk support services in the area of desktop software, hardware, user management, and resolution to all end users within DMDC enterprise.
  • Have experience with Windows operating system, Microsoft Office, user management, ticket tracking solutions, and basic remediation of enterprise help desk requests
  • Have experience remotely managing computers.
  • Clearly communicate technical solutions in a user-friendly, professional manner to end user.
  • Interacts daily with supervisor, peer groups, and customers.
  • Excellent customer service skills both on phone and at desk side

Job Requirements:
  • 1+ years’ Service Desk and/or IT experience
  • Obtain DoD SECURITY CLEARANCE within 3 months of start

Additional Information about Position and Company
  • Salary: up-to $45,000/year
  • Job location:  White Sands Missile Range, NM
  • Company benefits:
    • Medical/dental
    • 401(k) plan: 3% matching, no restrictions
    • 3 weeks PTO
    • 10 Federal Holidays
    • Long-  and short-term Disability coverage
    • Company sponsored Life Insurance coverage
    • Hiring Referral Bonus

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