Direct hire job.  Seeking Support Analyst with software support, project management, business analysis and/or implementation experience highly desired.  Hybrid role with office location in Arlington, VA next to Rosslyn metro stop.  Office on-site expectations are 3-4 days a week.  Pay target range from $60,000 - $80,000 with full benefits but will depend on experience.

Join a growing technology team and an awesome customer community.
Do you...

• enjoy making the complex simple?
• love being "hands on" in the software.... without having to program it?
• plan your day, track your work, and keep your promises?

 
If you are you motivated by delighting customers and representing a team, we should talk.
We are looking for a technology professional who loves to roll up their sleeves and configure a system... without programing.

This role is a blend of project management, business analysis, and system administration. When you finish your project, you will have a functioning production system ready for launch.

On any given day, you may find yourself:

• Configuring and testing our software application to meet customer requirements.
• Organizing and tracking work using our project management software.
• Communicating with customers, resolving escalated issues, and coordinating with Tier III technical support.
• Documenting customer requirements using user stories, workflow diagrams, meeting minutes, and other client documentation
• Contributing to a fun work environment. We even have an office dog.

 
From time to time, we will need you to help us improve our software product by:

• Suggesting (and documenting) new product features.
• Creating / contributing to customer training content.
• New feature testing.

 
And, our Implementation team has several open positions at different levels of responsibility, from mid level analyst to senior consultant.

This is an office / remote hybrid position, meaning you will commute to the office a few days a week. We are not accepting remote only applications.

Benefits include 3 weeks PTO, Health Insurance, FSA, 401k matching, bonus, insurance and more.