Direct hire. Seeking Functional Expert in all things Postal. Location is hybrid if located in DC metro area off of L'enfant Plaza metro stop or possibly remote. Full time job with full benefits. Salary range from $120,000- $160,000 a year but will depend on experience. Must have Bachelors degree. Open to all range of experience from product support to Director level. In order to attain clearance, must not have travelled outside of country for more than 180 days total in the past 5 years. SSF, mail.xml, mail.dat, Domestic Mail Manual-DMM experience highly desired. Prior experience in either Requirements gathering/writing, API development/design, Solutions Engineering and/or product support required.
Help develop requirements and support testing activities for mission-critical commercial systems and products of the USPS with billions of dollars of revenue.
Analyze systems, applications, and new business needs of the customer and develop requirements driven by systems engineering principles.
Implement system and application changes that sustain the revenues of the client, improve customer experience, cut workflow and operational costs, and bring efficiencies to the overall project implementation approach.
Focused on developing mailing, parcel, and digital products solutions platforms and supporting innovation initiatives of the client.
Analyze Cloud transition and deployment strategies.
Project plans, technical solutions documents, Communications, and Risk management plans
Presentations and FAQs and other customer-oriented documentation to explain the IA program to both internal and external stakeholders
Plans for testing of products and service
Compilation of Process flows and technical documentation
Management of tasks
Management of users
Webinars for user training
Production verification of issues reported by users
Support with weekly reporting to the client
Supports Customer Service communication and collaboration activities and supports internal and external customers on new software functionality,
Develop plans for the releases of Business Needs Statements needing requirements for the release and dependencies.
Develop agile stories and waterfall software requirements documents.
Manage the workload and communicate the progress in daily meetings and weekly reports to the client and Project Lead
Identify risks and communicate risks to the client and PMO.
Review, analyze, and evaluate user needs to create systems solutions that support overall business strategies.
Document system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation.
Incumbents function as a liaison between IT and users and have both business and technical expertise.
Work with data files, flat files, XML, Jason, and other formats to define business and technical requirements.
Performs Quality Assurance activities including developing and executing test plans, test case
requirements/test use case matrix, and reporting on testing activities.
Other duties as assigned, including but not limited to developing agile and waterfall business, functional and technical requirements, API design documents, business needs statements, schedules, requirements matrix, reports, technical and business guides, management of data specifications changes, Change Request, Engineering Change Requests, Test Problem Reports, communications performance analytics, training PowerPoints to train customers (internal and external on new products, systems, supplication, processes).
What You’ve Done Before:
10+ years of business and technical and systems analysis, evaluation, and user needs identification experience and skills to convert the needs into software requirements and directly impact customer experience, revenue, and cost avoidance where necessary.
6+ years of experience leading requirements planning and management activities in agile and waterfall methodologies.
Must have problem-solving and consultant-type skills to recognize, analyze, and respond to business and technical problems.
Technology and technology management experience to help develop new digital products, services, and solutions, and provide guidance on managing them.
Must have excellent written, verbal, and developing training content communications skills.
Bachelor’s degree in a relevant field such as Computer Science, Business Administration, Finance,
Marketing, Accounting, Engineering, Economics, MIS, or a related discipline or equivalent experience.
Experience in working with multiple stakeholders related to integration management, and risk management is a big plus.
Ability to work independently without direct supervision of day-to-day tasks.
Proficiency to work with Microsoft Excel, pivot tables, PowerPoint, and SQL will increase your success probability across different work stream.