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Help Desk / Service Desk

White Sands Missile Range, NM · Information Technology
Direct hire.  This is not a temp to perm or temp opening.  Seeking Help Desk staff.  Location is White Sands Missile Range in New Mexico. Interim Secret or Secret clearance required.  Pay up to $41,000 a year with full benefits but would depend on experience. CompTIA SECURITY+ or A+ Certification is required.  Will attain clearance for you if you don't have one already.  Relocation candidates are considered.

Project/Contract Overview:
Under general direction, provide support to White Sands Missile Range Information Management Directorate (IMD).  IMD includes equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to Information Technology (IT) Management Support Services to maintain the Army’s Information System (IS) infrastructure, including to the desktop, throughout the White Sands Missile Range (WSMR), New Mexico.  The systems infrastructure in place to support the Mission organization is comprised of Cisco network, VMWare, Windows desktop/laptops, NETAPP and EMC storage, and applications running primarily on Microsoft Windows.
 
Job Description:
As part of an enterprise application Team (approx. 60 members), perform the following functions:
  • Deliver technical customer support over the phone, email, or at desk side. Identify, evaluate and solve end-user workstation/printer problems;
  • Provide Help Desk support services in the area of desktop software, hardware, user management, and resolution to all end users within DMDC enterprise.
  • Have experience with Windows operating system, Microsoft Office, user management, ticket tracking solutions, and basic remediation of enterprise help desk requests
  • Have experience remotely managing computers.
  • Clearly communicate technical solutions in a user-friendly, professional manner to end user.
  • Interacts daily with supervisor, peer groups, and customers.
  • Excellent customer service skills both on phone and at desk side
 
Job Requirements:
  • A+ or SECURITY+ CERTIFICATION
  • SECURITY CLEARANCE:  Secret or Interim Secret
 
Additional Information about Position and Company
  • Salary: up-to $41,000/year
  • Job location:  White Sands Missile Range, NM
  • Company benefits:
    • Medical/dental
    • 401(k) plan: 3% matching, no restrictions
    • 3 weeks PTO
    • 10 Federal Holidays
    • Long-  and short-term Disability coverage
    • Company sponsored Life Insurance coverage
    • Hiring Referral Bonus
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